Curbside Pickup


Duluth Public Library

Curbside Pickup 

In this no-appointment process, please bring your library card and cell phone. If you do not have a cell phone, this is ok. There will be instructions outside of the library to help. Your full library card number will help ensure a quick and easy transaction! Please note that curbside pickup is available for items that are currently held. Request items by placing holds on your account through our catalog, or by calling during readers advisory hours (see below.) 

1. Pull up to one of the four designated spots near the Superior Street entrance of the library. Please do not block the bus stop. If you are coming by bus, on foot, or bicycle, there are two designated spots (numbered 5 and 6) near the tables. If you do not have a cell phone, you can wait here for a staff member.  

2. Follow the directions on the sign to let staff know you have arrived. Follow the link in your notification email, or text the number on the sign. This is not a telephone line. If you have questions, please call 218-730-4200 option 3.

3. Staff will communicate with you via text or message, check out your items, and deliver them to the table by the door.

4. Returns are accepted in both the Superior Street and Michigan Street bookdrops at the Main Library during Curbside Pickup hours only at this time. There is no bookdrop available at either of our branches.

No-Appointment Curbside Pickup hours:

Monday: 10:00 am - 4:00 pm
Tuesday: 10:00 am - 4:00 pm
Wednesday: 10:00 am - 4:00 pm
Thursday: 1:00 pm - 7:00 pm
Friday: 10:00 am - 4:00 pm

Reader’s advisory hours (calling 218-730-4200 for assistance with placing holds and finding new books to read):

Monday, Tuesday, Wednesday, and Friday; 10 - 12 and 1 - 4; and Thursday 1 - 4 and 5 - 7.

 


Curbside FAQ

How do I place holds?

Request materials by using the online catalog, or by calling 218-730-4200 during our Reader's Advisory hours. Monday, Tuesday, Wednesday, and Friday; 10-12 and 1-4; and Thursday 1-4 and 5-7

Can you look for specific items or provide reading suggestions?

Yes! Give us a call at 218-730-4200 for specific holds or reading suggestions. Choose option 4 for Youth Services and option 5 for Adult Services. 

How will I know my hold items are ready for pickup?

You will receive an email notification. We are not sending mail notifications. Please update your account online with a current email address, as this is the preferred method of hold notification at this time.

To support social distancing efforts, we are offering curbside pickup only and are operating with very limited staff. Staff will fill your holds placed online as quickly as possible; however, some materials requested may not be available, and wait times may be longer than usual. Thank you for your patience.

How many items can I check out?

You can check out up to 10 items at this time.

Can I schedule simultaneous pick-ups for multiple accounts that all live in the same household?

Yes, you can check out 10 items per library card and pick them all up with one appointment time.

Do I need a library card?

Yes, patrons must hold a valid library card to use curbside pickup. A total of 10 items may be checked out during curbside pickup. Temporary e-access cards can be used to check out up to 5 items. Apply for an e-access card here.

What if I have mobility issues and cannot leave my vehicle?

If you have mobility issues, we can provide accommodation such as placing bagged items on the hood or in the trunk of your vehicle. Please request this when you text.  

What materials are available for pickup?

All physical materials currently on the shelf are available, including books, audiobooks, Sound Media Players, DVDs, etc. Please note: MnLink/Interlibrary Loans are not accepting new requests for Interlibrary Loan material except for journal articles. Material that already has been received at the Library prior to the shutdown will be available for curbside pickup.

What if I have more than 10 holds on my account already? How do I let you know which materials I would like to request?

In your online library account, you have the ability to suspend your holds and have them reactivated at a later date of your choosing. Or, call 218-730-4200 and speak to a staff member Monday, Tuesday, Wednesday, and Friday; 10-12 and 1-4; and Thursday 1-4 and 5-7.

What if I have replacement fees, overdue items, or I’m over the checkout limit?

Library staff can override fee restrictions and checkout limits. If you would like to pay your fees, our online payment system is still available.

Will you add curbside pickup at the branches?

The Main Library is the only location we are offering curbside pickup at this time.

How do I return materials?

Book returns are open during curbside hours at the Main Library. Please do not attempt to return items or donate any books using the book drops the West Duluth or Mt. Royal branch locations.

What are you doing to protect the safety of patrons and library staff?

The contactless curbside pickup model has been approved by the City of Duluth Safety and Training Officer. This model provides maximum social distancing for the safety of our patrons and our staff. Staff will use cloth face coverings in accordance with City of Duluth workplace safety policy and CDC guidelines.

Patrons and staff should not approach one another and should respect the need for social distancing. This may feel uncomfortable but is necessary to provide a safe, contactless pickup service. Please remain in your vehicle until the previous patron has departed.

Are the books sanitized?

The items you requested have been sitting on the shelf for weeks and have not been touched during that time. The CDC says that the virus can live on cardboard and paper for 24 hours. It can live on plastic for 2-3 days. The amount of time these items have sat is more than sufficient to kill the virus. When our staff retrieved these items for pickup they followed best practices for sanitation. If you are concerned, you may choose to let your materials sit for up to three days before accessing them.